Managed Technology Services


With technology services changing daily, it is not only difficult, but often impossible for small to medium sized companies to successfully manage an IT infrastructure. Hiring dedicated technicians is often costly and their knowledge is often limited. Let the team at MicroOne Technologies support your daily technology needs for one low monthly cost, no hidden or extra fees, so that you can focus on your business.

At MicroOne, we recognize that every companies needs are different, so we design fully custom service package that best fits your daily IT needs:


 

 


Desktop and Server Support

  • Unlimited desktop and server Helpdesk support
  • Support of applications to manage your business
  • IT Vendor relations Management
  • Support for printing issues and management of queues
  • Support for user access of existing security systems and management of system access
  • Virus and Spy-ware monitoring, removal and cleaning
  • Distribute new software builds
  • Ensure that all software provided or distributed is maintained.
  • Manage software licensing and allocation

Remote Monitoring Services

  • 24X7 monitoring of servers and critical network components
  • 24X7 alerting of server down or critical issues
  • 24X7 response to critical servers and infrastructure failures

Network Administration

Critical operating system and application updates will be applied remotely after normal business hours, or during a predetermined maintenance window that best fits your company’s needs.

  • Management of Microsoft Service Packs and Security Patches
  • User Administration with Security Rights
  • Active Directory Management
  • Firewall Administration
  • Network switch and router management

Hardware Assesment

  • Assessment of system architecture.
  • Detailed equipment inventory including life expectancy.
  • Assessment report with recommendations for potential equipment replacement and upgrades along with budgetary costs.

Backup and Restore Services

  • Assess the existing backup system as part of on-boarding/setup, implementing a corporate-wide backup plan using existing infrastructure based upon mutually agreed backup policies.
  • Provide data backup and recovery service for all servers covered under this agreement in accordance with a mutually agreed upon backup and recovery policy.
  • Assist in aligning Disaster Recover and Business Continuity Plans with corporate policies and requirements.
  • Perform periodic data restore testing to verify integrity of backups and backup media.

  
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